Ratgeber - Employee Self Service (2024)

FAQs

What is the phone number for NYC employee self-service? ›

Employees can contact NYCAPS Central at nycapscentral@dcas.nyc.gov or 212-487-0500.

Employee self-service (ESS) is the way in which employees can access HR-related information and software directly through a company's intranet or web portal.

The link to Employee Self Service has not changed. Visit https://www.mass.gov/employee-self-service to login and record your time. If your agency is supported by the MassHR Employee Service Center (ESC) and you need assistance using the system, contact the ESC at 617-979-8500. TTY 617-248-0546.

The system may occasionally be down for maintenance; any changes to availability will be posted on www.mass.gov/masshr. Q: Who do I call if I have questions about how to use the online timesheet? A: If your Agency is supported by the Employee Service Center, (ESC), call 1-855-447- 7778 for assistance.

Please note the dispute process may take up to 30 days for completion. For questions, please contact The Work Number Employee Service Center at 1-866-222-5880 or 1-800-424-0253 for TTY-hearing impaired assistance Monday through Friday, from 9:00 a.m. to 8:00 p.m. ET.

How do I access ESS? Your User ID is your 7-digit Employee ID/PMS Reference # provided by your agency or found on your pay stub.

ESS software lets employees access an HR portal anytime, day or night. Through this portal, they can easily check schedules, chat with managers, request time off, and handle other tasks on their own.

Full-time position means a position of gainful employment where the number of hours worked by the employee is not less than 30 hours during any given work week.

(617) 887-6367 or (800) 392-6089 (toll-free in Massachusetts).

TELEPHONE: The Office of Personnel Management is committed to providing you with the best customer service possible. To do this, we have established a toll-free telephone number 1-888-767-6738.

What is the phone number for Massachusetts customer service? ›

Callers can obtain personal assistance by calling the Consumer Services hotline at 617-521-7794.

The Massachusetts State Supplement Program (SSP) is a state cash benefit program for qualified Massachusetts Supplemental Security Income (SSI) applicants.

Eastern Massachusetts has area codes 339, 351, 508, 617, 774, 781, 857, and 978. Western Massachusetts has area code 413. The numbering plan areas are organized into two local access and transport areas (LATAs): 126 comprises the western part, and 128 covers the central and eastern parts.

Call the Human Resources Administration (HRA) information line at 718-557-1399.

For City employees please call the DCAS Employment Verification line at 212-669-1357, option 7, then 1. For Department/Board of Education employees please call 718-935-4000.

To find the address and phone number of the SNAP office nearest you, call the toll-free New York State Temporary Assistance Hotline at 1-800-342-3009. By following the prompts on the automated caller response system, you can find the address and phone number of the SNAP office for where you live.

Call 718-SNAP-NOW (718-762-7669)

You may get benefits quicker if you complete your interview sooner. Some Helpful Hints: The best time to call for your interview is Thursday afternoon or Friday afternoon. Currently, this is when wait times are the shortest.