Zip Tv Guide (2024)

FAQs

Why has the TV Guide stopped working? ›

Check your aerial cable is plugged in securely to your TV or set top box and that the connections are not loose. Check that there is no damage to your aerial cable. Step outside and perform a visual check from the ground to see if your aerial and external cables appear to be in good working order.

Press Guide on your remote. This button is usually labelled as Guide, EPG (Electronic Program Guide), or will show as a box with two horizontal lines inside. You can also get to the TV Guide from the home screen via the menu options at the top of the screen.

These channels use your aerial to populate the now and next part of the guide. If you're seeing the words 'No information available' it sounds like you have an aerial reception issue. Try our steps for a weak or lost signal for help with this. You can also take a look at how to improve your signal.

Press the * button to open the Channel Options menu. Select the "Sort channel list" setting. Choose between "As recommended by Roku" and "By Channel Number". Select your preferred option to apply the changes.

In 2020, Red Ventures acquired the assets of CNET Media Group, including TV Guide, from ViacomCBS. On October 3, 2022, Red Ventures sold TV Guide and other entertainment websites to Fandom Inc.

There are many reasons why you could be having trouble receiving a certain TV channel. The signal could be affected by different types of interference including but not limited to, communications signals, LTE/Cellular, Microwave feeds, weather conditions, physical obstructions or reflections etc.

When your Guide shows “No Data”, it means that the guide information is still loading. This is a normal behaviour when: You just activated your set-top box. You just plugged your set-top box back.

If you are experiencing picture break up or missing channels, your problem might be a reception problem and not due to interference. Therefore, you may just need to manually re-tune your television, this can often solve a number of common problems.

Use Your Smart TV Or Media Management Tools

Your television may actually come with the capability to show what's playing, even for OTA channels. Take a look at your TV's manual to determine if this is the case, or you can also press the “Info” or “Guide” buttons on your remote to see what comes up.

This is often a result of either the TV box being powered off, not being properly connected to the TV, or the TV being set to the wrong input. In some cases, if you are not receiving a signal on your TV, it could be a result of a service outage.

Why does my TV say no event information? ›

First, try manual tunning instead of auto tunning. Second, try adjusting the aerial position and if possible, check the TV with a different aerial. If the issue remains after all of this, maybe the TV needs to get inspected by a service centre as it could be a hardware issue.

Kindly try to perform a system restart on your Roku device by going to Settings > System > Power (if this is not an option, kindly skip the step) > System Restart. After doing so, please try to re-scan the local channels. You can refer to this support article here for more information on scanning local channels.

Using Roku's Built-in Features for Local Channels

Setting up is straightforward: simply connect your antenna, go through the channel scanning process, and start watching local channels directly through your Roku interface.

Many issues, including channels missing from the guide, can be fixed by refreshing (reauthorizing) your receiver. To refresh: Go to My equipment & services. Review the equipment you have and identify the impacted receiver(s).

Confirm there isn't an outage in your area. Press the OK/Select button twice on the remote while viewing programming to open the Mini Guide. If the issue continues, reboot your receiver by unplugging the power cord and allow at least 60 seconds before plugging it back in.